At Ukuse, customer satisfaction is our top priority. We understand that sometimes plans change or products may not meet your expectations. This Refund and Return Policy outlines the conditions under which you may request a refund or return for our services and products.

1. Event Ticket Booking

a. Ticket Refunds:

All ticket purchases are final and non-refundable, except as required by law.

In the event of an event cancellation or significant change (date, venue, etc.) by the organizer, you may be eligible for a refund. In such cases, Ukuse will notify you via email with instructions on how to obtain a refund.

b. Ticket Transfers:

If you cannot attend an event, you may transfer your ticket to another person. Please contact our customer support at support@ukuse.com for assistance with ticket transfers.

2. QR-Code Gallery Services

a. No Refunds on Digital Services:

Due to the personalized nature of our QR-code gallery services, we do not offer refunds once the service has been initiated.

b. Service Issues:

If you experience any issues with your QR-Code gallery, please contact our customer support at support@ukuse.com within 7 days of the event. We will work with you to resolve the issue to your satisfaction.

3. QR-Code T-Shirts, Tags, and Cards

a. Returns and Exchanges:

If you are unsatisfied with a product, you may request a return or exchange within 14 days of receiving the product. The item must be in its original condition, unused, and with all original packaging.

To initiate a return or exchange, please contact our customer support at support@ukuse.com with your order number and reason for return or exchange. We will provide you with return instructions.

b. Return Shipping:

You are responsible for the return shipping costs unless the product is defective or the return is due to an error we made.

c. Refund Processing:

Once we receive and inspect the returned item, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

4. Party Accessories and Custom T-shirts

a. Returns and Exchanges:

If you are unsatisfied with your party accessories or custom T-shirts, you may request a return or exchange within 14 days of receiving the product. The item must be in its original condition, unused, and with all original packaging.

To initiate a return or exchange, please contact our customer support at support@ukuse.com with your order number and reason for return or exchange. We will provide you with return instructions.

b. Return Shipping:

You are responsible for the return shipping costs unless the product is defective or the return is due to our error.

c. Refund Processing:

Once we receive and inspect the returned item, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

5. General Conditions

a. Contact Information:

For any questions or concerns regarding our Refund and Return Policy, please contact our customer support at [Your Contact Email] or [Your Contact Phone Number].

b. Changes to Policy:

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

6. Governing Law

This Refund and Return Policy shall be governed by and construed in accordance with the laws of Nigeria, without regard to its conflict of law principles. Any disputes arising out of or relating to this policy shall be resolved exclusively in the courts located in Nigeria.